Objectives
The Project
The business to sustain its growth required a robust way to manage the complete process of processing individual technical items through various stages: Quoting, Collections, Goods In, Assessment, Recycling Processing and Payments.
We developed an open source solution that included amongst other things:
- Product master data – mechanism for capturing disparate parameters for different IT items collected
- Quotation engine – simple and effective way for clients to self-generate quotes
- Processing Workflow – assignment of asset tags/barcodes to track items through the complete process with activities defined at each stage.
- Automated client updates – automatically generating & issuing key documentation and notifications for clients and internal usage at various stages.
We worked together to run the existing and new platform in parallel over a period along with ensuring existing master and transactional data was uploaded for use from day 1.
Supercharged
The Effect
Ability to increase the capability to process 250 items a day to over 1,000 and increasing.
Clear inventory management and improved visibility of assets in stock/various stages improving cashflow and reducing risk.
Consistent client engagement – automated issuing of legal destruction documents where relevant.
Improved client conversion due to continual oversite of pricing for specific components leading to better payments in comparison to competitors (increased market share).
We have seen a near 400% (and growing) increase in business that simply wouldn’t have been possible without the system supporting our growth. Within our budget Matter of Software were the most competitive and as we continue to develop and update the system they continue to offer real value.”
Phil Stevens, Director – Asset Remarketing Services