Bespoke software vs SaaS

When it comes to selecting an e-commerce software for your business, bespoke software solutions and SaaS are the two main options available today. Both approaches offer much-needed digital assistance to your business. The question is, which is better for your business? To help you make an informed decision, here are a few critical factors to consider.


How much customisation do you need on the system? No two businesses are exactly alike, meaning that every business has its own unique software needs. Custom software development gives you room for intensive customisation to match every of your business’ demand. SaaS, on the other hand, may seem like a one-size-fits-all, but you can select the features you need though within a limited space.


SaaS applications have come a long way in including different functionality to accommodate varying business structures. Due to limited customisation, SaaS solutions may not deliver all the functionality required in one package, so businesses end up purchasing different SaaS applications to handle all their software needs. This is not a problem if it does not interfere with or inconvenience business operations. Custom software is developed with only your business’ interest; you can have any functions and features that you require.

Learning curve

Bespoke software tends to have a longer learning curve than SaaS applications. SaaS solutions are designed as generic applications, which is why they are a bit easier to use and require little training if any. Custom software, due to its uniqueness, requires staff training and some time to get everyone at grips with its operations.

Price and time

The cost of custom developing software is a lot higher compared to that of purchasing an equivalent SaaS package. With SaaS, you don’t actually own the software; you only pay for the services it provides, which explains the price difference. Once the software is developed for you, the developer has no claim to it and it is wholly yours. Besides ownership, the high cost of custom software is also justified by its unique functionality and relevance to the business.

With bespoke designs, you have to wait for the software to be developed. Depending on the size of the project, it may take weeks or months. Getting started with SaaS is similar to acquiring off-the-shelf software; it barely takes any time to set up and run.

Choosing between SaaS and bespoke software

Cost and functionality are definitely the most significant factors when choosing between the two. If you are looking to spend little on software at the expense of unique functionality, SaaS is the simple solution. However, if you need unique features and software you can fully manipulate, then prepare to pay more for custom solutions.

At Matter of Software, we take pride in providing digital business solutions through custom development of web application, ERPs, CRMs and mobile app development services. Get in touch with us for more information.